UMKC Support Services provides technical support for numerous software packages
to UMKC faculty and staff. Our technical expertise and training efforts are
focused on the software listed below. Support Services is dedicated to providing
excellent support for these packages.
Please visit our
Software Support Levels page for a
description of the three levels of technical support offered by Information
Services.
Software Support - Faculty and Staff
Faculty and staff support from the UMKC Call Center includes:
Software support for university-owned computers for all
products on the Support Matrix (below). The UMKC Call Center
provides support via the phone and email for all software listed
at the Campus-wide support level. Support Services' Desktop
Support team provides hands-on support to many areas on campus
for products at the Campus-wide level and installation for
products at the Specialized level.
Highly Specialized systems may receive support at a local level
from an IT Liaison, but this is not guaranteed.
|
Software Support - Student
Student software support from the UMKC Call Center includes:
- help configuring Microsoft Outlook (for Windows and
Macintosh) for use with the UMKC email system
- networking issues in the Residence Hall for students using
the ResNet kit
Student assistants are available in the
Information Services computer
labs and other labs on campus to help students the with software
installed there.
|
Support Matrix
The following tables outlines supported software and levels of support.
Productivity Software
Internet Software
Other Software
Operating Systems
| Product |
Unsupported Features
|
Support Level |
|
Macintosh |
| Mac OS X |
|
Campus-wide |
|
Windows |
| Microsoft Windows
XP Professional
|
XP is unsupported |
No Support |
| Microsoft Windows
Vista Professional
|
Vista is being phased
out in favor of more current operating systems |
Specialized |
| Microsoft Windows
7 Enterprise |
|
Campus-wide |
| Microsoft Windows
8.1 Enterprise |
|
Specialized |
Department Specific Software
| Product |
Unsupported Features
|
Support Level |
| Act (Environmental Health: contact
management) |
|
Specialized |
| AppointmentsPro (Student Health:
patient management) |
|
Specialized |
| CEO Scheduler (Conferences:
scheduling) |
|
Specialized |
| CertiPort (Testing Center:
certification exams) |
|
Specialized |
| Conference Programmer (Residential
Life: event scheduling) |
|
Specialized |
| CostWorks (CFM: cost estimation) |
|
Specialized |
| Housing Director (Residential
Life: housing) |
|
Specialized |
| ImageTrax (Intl Student Affairs:
student records management) |
|
Specialized |
| InfoPrint GUI Manager (Central
Systems: print management) |
|
Specialized |
| Mobius DocumentDirect (Financial
Services: PeopleSoft data access) |
|
Specialized |
| nVision (Financial Services:
PeopleSoft data access) |
|
Specialized |
| OJT32 (CFM: training) |
|
Specialized |
| Projex (CFM: CAD access) |
|
Specialized |
| RecTrac (Student Affairs:
management system) |
|
Specialized |
| Scheduler+ (University Center:
scheduling) |
|
Specialized |
| TitaniumSchedule (Counseling:
scheduling) |
|
Specialized |
| TMA (CFM: job work order
management) |
|
Specialized |
| Windstar (Human Resources:
employment management) |
|
Specialized |
|
*
Support
for home computers is limited.
