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Remote Desktop → Windows Instructions

The following page(s) contain instructions on using Remote Desktop to connect to Faculty & Staff Windows computers on the UMKC campus (from off-campus). Your campus computer must be powered on to receive connections.


Don't know your computer name or don't know if your account has the correct permissions? Find out here. If you need assistance, please contact the IS Technology Support Center or your IT Liaison.


Always make sure you are using the latest version of the Remote Deskop client by running Windows Update periodically. Windows computers must also be CVE-2018-0886 compliant. Windows 7 computers do not support the modern security standards required for using Remote Desktop with UMKC PCs. Anyone wanting to use Remote Desktop from off-campus (using a Windows computer) should no longer connect via VPN, but should rather configure their Remote Desktop client to use UMKC's Remote Desktop Gateway.

Windows Remote Desktop Connection App Instructions (preferred method)

If you see this icon, follow this set of instructions.
  1. Start Remote Desktop Client, but don't connect yet. For Windows 8, go to Start -> Search -> Remote Desktop Connection. For Windows 10, search from the Taskbar.
  2. For Computer, enter the name of the remote computer to connect to. Or check How to find my computer name
  3. For User name, enter UMKC Username@umsystem.edu.
  4. Click on Show Options
  5. Click on the Advanced tab
  6. Under Connect from anywhere click on Settings
  7. Select Use these RD Gateway server settings
  8. Enter the server name tsg.umkc.edu
  9. Check the box for Bypass RD Gateway for local addresses
  10. Under Logon settings check the box to Use my RD Gateway credentials for the remote computer
  11. Click OK to save the Remote Desktop Gateway settings
  12. Click on the General tab
  13. Click Save to save this as your default settings (once saved you can skip steps 3 through 9)
  14. Click Connect
  15. When prompted for credentials, enter your UMKC Username passsword.
  16. Click OK
  17. If you receive a warning regarding the computer certificate:
    1. Check the box "Don't ask me again..."
    2. Click Yes
If you have not recently connected to this computer there will be a delay as your profile is created. This is normal.

You are now connected!

Windows Remote Desktop Universal App Instructions

If you see this icon, follow this set of instructions.
  1. Start the Remote Desktop Universal App, but don't connect yet.
  2. Click the Settings Panel (gear icon)
  3. Find the Gateway section and click Add
  4. Enter the server name tsg.umkc.edu
  5. Click Save
  6. Click Add New Desktop (+ icon)
  7. Click Desktop
  8. For PC Name, enter the name of the remote computer to connect to. Or check How to find my computer name
  9. Click More
  10. Find the Gateway section and select tsg.umkc.edu from the menu
  11. Click Save
  12. Click on the tile with the name of the computer you are trying to connect to
  13. When prompted for credentials, type UMKC Username@umsystem.edu in Domain\Username
  14. Enter your UMKC Username passsword
  15. Click Connect
  16. If you receive a warning about verifying the PC:
    1. Check the box "Don't ask about this PC again"
    2. Click Connect
If you have not recently connected to this computer there will be a delay as your profile is created. This is normal.

You are now connected!