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Remote Desktop → Windows Instructions

The following page(s) contain instructions on using Remote Desktop to connect to Faculty & Staff Windows computers on the UMKC campus (from off-campus).

Attention: Your campus computer must be powered on and you must also have rights to access your computer remotely. You must also follow these steps (one time only) to ensure your campus computer is ready to accept Remote Desktop connections. If you need assistance, please contact the IS Call Center or your IT Liaison.

Anyone wanting to use Remote Desktop from off-campus (using a Windows computer) should no longer connect via VPN, but should rather configure their Remote Desktop client to use UMKC's Remote Desktop Gateway.

Note: Always make sure you are using the latest version of the Remote Deskop client by running Windows Update periodically.

Windows Remote Desktop Connection App Instructions (preferred method)

If you see this icon, follow this set of instructions.
  1. Start Remote Desktop Client, but don't connect yet. For Windows Vista/7, this should be under Start -> All Programs -> Accessories -> Remote Desktop. For Windows 8, go to Start -> Search -> Remote Desktop Connection. For Windows 10, search from the Taskbar.
  2. For Computer, enter the name of the remote computer to connect to. If you are unable to determine the name of your campus (office) computer, contact the IS Call Center or your IT Liaison
  3. Click on Options
  4. Click on the Advanced tab
  5. Under Connect from anywhere click on Settings
  6. Select Use these RD Gateway server settings
  7. Enter the server name tsg.umkc.edu
  8. Under Logon settings check the box to Use my RD Gateway credentials for the remote computer
  9. Click OK to save the Remote Desktop Gateway settings
  10. Click on the General tab
  11. Click Save to save this as your default settings (once saved you can skip steps 3 through 9)
  12. Click Connect
  13. When prompted for credentials, type ‘umkc-users\’ followed by your UMKC Username (e.g.umkc-users\doej)
  14. Enter your UMKC Username passsword
  15. Click OK
  16. If you receive a warning regarding the computer certificate:
    1. Check the box "Don't ask me again..."
    2. Click Yes
If you have not recently connected to this computer there will be a delay as your profile is created. This is normal.

You are now connected!

Windows Remote Desktop Universal App Instructions

If you see this icon, follow this set of instructions.
  1. Start the Remote Desktop Universal App, but don't connect yet.
  2. Click the Settings Panel (gear icon)
  3. Find the Gateway section and click Add
  4. Enter the server name tsg.umkc.edu
  5. Click Save
  6. Click Add New Desktop (+ icon)
  7. Click Desktop
  8. For PC Name, enter the name of the remote computer to connect to. If you are unable to determine the name of your campus (office) computer, contact the IS Call Center or your IT Liaison
  9. Click More
  10. Find the Gateway section and select tsg.umkc.edu from the menu
  11. Click Save
  12. Click on the tile with the name of the computer you are trying to connect to
  13. When prompted for credentials, type ‘umkc-users\’ followed by your UMKC Username (e.g.umkc-users\doej)
  14. Enter your UMKC Username passsword
  15. Click Connect
  16. If you receive a warning about verifying the PC:
    1. Check the box "Don't ask about this PC again"
    2. Click Connect
If you have not recently connected to this computer there will be a delay as your profile is created. This is normal.

You are now connected!