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Staff Flexible Work Arrangements

Flexible work arrangements provide an opportunity for staff to be able to work remotely. There are hardware and software considerations to plan for, to be effective while working from off campus, and to ensure university support is not compromised by these arrangements. Information Services has compiled a short list of resources to help staff who work remotely.



Select a topic to expand below

Hardware

Laptops are recommended for remote work. UMKC maintains several standard recommendations for computer models and configurations that meet almost every type of usage.

The Work from Home Bundle is aimed at staff who may need additional equipment to pair with their laptop to more effectively work from home. It includes the following items:

  • One (1) monitor
  • One (1) USB soundbar
  • One (1) docking station
  • One (1) keyboard
  • One (1) mouse

Departments may wish to purchase a Jabra Evolve 20 USB headset for their employees.

Remote Meetings

Several options are available to support work-related phone calls for remote workers.

  • Zoom account for audio.
  • Teams is Microsoft's chat and collaboration solution.
  • Unified Communication Portal allows you to manage voicemail communications and check your voicemail online.
  • Jabber can be installed on a computer or mobile device and configured to make and receive calls on your UMKC phone number.

Cloud Storage

Box Cloud Storage allows you to access your files remotely. Its use, along with the installation and configuration of Box Drive, will ensure that your files are protected, as well as available for off-network use. More information on the Box service may be found here.

Microsoft OneDrive allows you to securely store your files in a single place that's accessible from multiple platforms and devices.

The N and Q drives are not ideal for file storage when working remotely because connecting to these resources requires first connecting to the UMKC VPN service. Other storage tools, such as Box and OneDrive, do not require VPN, and require only an internet connection to work.

Security

Automatic joining to unknown or untrusted networks should be turned off and devices should not be used as a hotspot/access point for other devices. University business must not be conducted on public/unsecured wireless networks (e.g., coffee shop WiFi networks) except through the use of VPN or other secure remote access services as provided or authorized by your campus IT department.

  • Windows VPN instructions.
  • Mac OS VPN instructions.
  • Remote Access to Campus Resources

    Some on-campus IT resources require the use of Virtual Private Networking (VPN), a tool that provides encryption between your computer and campus resources. All UMKC laptops come with the VPN client installed.

    Using Remote Desktop, you can remotely access your primary computer on campus. Instructions and additional information are available on the UMKC Remote Desktop site.

    UMKC Remote Labs offers remote access to a variety of software commonly used by UMKC students, faculty, and staff. Remote Labs offers a small subset of curated software compared to RooLabs Online.

    Can I use my home/personal computer to work remotely?

    Yes, with some caveats:
    • UMKC Remote Labs has software available for use to all faculty and staff.
    • Microsoft Office Pro Plus (Outlook, Word, Excel, OneNote, etc.) is available for installation on up to 5 personal devices at no cost for eligible faculty and staff.

    You are responsible for keeping sensitive work-related information safe and private. If your computer at home is shared by others in your house, you may not want to use it for work purposes. There are specific security requirements for using personally owned devices for University business.


    If you work with patient information, credit cards, or other highly sensitive information, please make sure you follow all security standards including encryption where required.

    Are there security issues that I should know about if I choose to work remotely?

    As always, best practices regarding cybersecurity should be followed.


    Now, more than ever, you should be vigilant about recognizing phishing scams. Phishing scams occur when cybercriminals send emails claiming to be from legitimate organizations with important information. Any time something receives a lot of news coverage (such as a virus outbreak), criminals will use that as an opportunity to prey on your uncertainties. While designed to appear authentic, these emails direct you to links that are actually controlled by the attacker and are intended to harvest your personal information.


    Increased remote work can increase challenges to information security, please be aware of UMKC's information security policies.

    Will I be able to access MyHR, Peoplesoft and other tools from home?

    Some on-campus IT resources require the use of Virtual Private Networking (VPN), a tool that provides encryption between your computer and campus resources. All UMKC laptops come with the VPN client installed.

    If you are using your personally owned computer, please contact the Technology Support Center for assistance troubleshooting VPN issues.

    How can I monitor UMKC and UM System outages and advisories from home?

    UMKC IS provides several resources for receiving information on current university updates and outages.

    • The University of Missouri System uses an automated, rapid notification system to notify students, faculty and staff about campus emergencies and closings, as well as class cancellations. More information on RAVE can be found on UMKC's Rave site.
    • UMKC IT system outages and updates can be found on the UMKC IS Status page.
    • UM IT System outages and updates can be found on the UM system status page.

    What equipment will UMKC pay for at my home office?

    In general, the university will provide a laptop or desktop/monitor solution for those working at home. The end user must still follow university policies protecting the equipment.


    Depending upon the circumstance, the university may pay for a headset.


    In general, the university will not provide the following:

    • Desk
    • Chair
    • Printer
    • Scanner
    • Additional speakers beyond those attached to laptop or monitor
    • Additional microphones beyond those attached to laptop or monitor
    • Lighting
    • Shredder
    • Internet access
    • Office supplies
    If you have questions, need to report an IT issue, request a new IT service, or require additional help please visit ithelp.umkc.edu