Supporting Students in Distress

Signs of Distress

You might be the first person to recognize signs of distress and can help refer the person to resources that can help.

Academic Signs

Bad or worsening grades
Frequent lateness or absenteeism
Change in level of participation
Difficulty concentrating
Falling asleep in class
Missed, late or incomplete work

Behavioral Signs

Self-Disclosure of distress
Abrupt or extreme changes in mood
Comments on feeling worthless or hopeless
Lack of social interaction
Agitation, nervousness, or irritability
Giving possessions away

Physical Signs

Change in appearance or hygiene
Significant weight gain or loss
Lack of energy
Absence of facial expression
Often intoxicated or high
Disrupted sleep

Responding to Distress

Stay Calm

Try not to take it personally — the student's reactions are about them and not you.

Mention Observable Behaviors

When you notice something, say something.

Be Supportive

Let the individual know you are concerned.

Listen Without Judgment

Avoid offering advice or solutions or diagnoses.

Remember the Positives

Let them know what they are doing well and what strengths they have.

Provide a Referral

Ask if they'd like to talk with a professional who can help. Is there an underlying issue that needs to be addressed, such as housing or food insecurity?

Print a copy of this Quick Guide [.pdf]

Making a Referral

You may be unsure what to say, but you can start the conversation with "I've noticed you haven't been yourself lately, is everything alright?"
Allow them to discuss their feelings, which is often what a person needs most.
Acknowledge their situation: "It sounds like you have a lot going on right now, have you thought about speaking with a counselor to help you sort through everything?"
If you see or hear something concerning, be direct and ask "Have you had thoughts of hurting or killing yourself/someone else?" If they mention self-harm, suicide, or hurting someone, take it seriously! Even if they're joking, it still could be a cry for help. If a student shares that they have a plan or have attempted self-harm before, they may need immediate help.
Offer to walk with the student. Roo Wellness Counseling Services offers crisis walk-in hours Monday through Friday at 10-11AM and again at 2-3PM. Otherwise, they can call 816-235-1635 to make an appointment.

Managing a Crisis

Ensure the safety of yourself and anyone else present.
Stay calm and non-confrontational to defuse and de-escalate the situation.
Address the disruption in the moment and in private, if possible. Clarify expectations by explaining what behaviors are inappropriate; notify the student that if the behavior persists, they will be asked to leave and further action may be taken, including disciplinary action.
For immediate safety concerns, call UMKC Police (816-235-1515) or 911.
Report the incident to your supervisor.