| What are your hours of operation? | We are open from 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m., Monday through Friday. All mail intended to go out the same day must be received in our office no later than 2 p.m. If you miss the cutoff time, your mail will be sent the next business day. |
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| How many times does the Post Office pick up mail from the mail room? | USPS picks up once per day, between 2:30 – 3 p.m. |
| When does the courier driver leave? | The courier leaves at 7:00 a.m. and returns to UMKC at approximately 12:30 p.m. on Tuesdays and Thursdays from Columbia campus. |
| What time is mail picked up from the boxes in the Administrative Center? | Mail is picked up between 11:00 a.m. – 12:00 p.m. |
| Does the mail room keep mail that cannot be delivered? | We do not. All mail is sorted and delivered. Any unidentified mail is opened by the supervisor and forwarded to the appropriate person. |
| What type of specialty mail does the Mail Room offer? | We offer Certified Mail with return receipt, Express, Insured and Priority Mail. |
| What is the cost to mail a one-ounce letter or standard postcard? | Please visit the USPS website and click on "calculate postage". |
| What do I do if I have a large mailing? | Please contact Mail Services to discuss the most economical way to process your mailing. |
| How do I get a large mailing picked up? | Please call 816-235-1439 before noon for same-day large mailing pick up. Calls received after noon will be picked up the next business day. |
| Should the letter flaps be up or down? | All letter flaps should be down. |
| How do I change my campus address? | Please contact Human Resources to update your file with the correct information. Please also notify Mail Services so that we may redirect your mail. |
| How do get mail for a previous employee re-routed? | If an employee leaves your department, please notify Mail Services with forwarding information so that we may redirect the mail. |
| Can UPS or FedEx packages be delivered directly to my office? |
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| How do I change or inactivate a MoCode with Mail Services? | Please contact Mail Services. |
| What are your hours of operation? | We are open from 8:00 a.m. – 5:00 p.m., Monday through Friday. All mail intended to go out the same day must be received in our office no later than 2 p.m. If you miss the cutoff time, your mail will be sent the next business day. |
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| What is a bulk mailing? | A bulk mailing consists of 200 or more pieces that are absolutely identical in size and weight. |
| What information do I send for a bulk mail job? | Please send the mailing list, MoCode and Work Authorization Form. All mailing lists should be emailed to Mail Services. |
| How long will it take to send bulk mail? | Standard jobs take two days. |
| Can bulk mail be processed the same day? | Yes. However, we charge a fee for rush jobs. Rush jobs must be in our office before noon. |
| What do you do with the extra material that is left from the job? | Extra mailing materials are sent back to the person responsible for the mailing. |
| Where do I get a Bulk Mail Request form? | A Bulk Mail Request can be completed online. |
