IT Help

We are here to help and have multiple ways for you to contact us for support.


Fall Extended Hours

UMKC's Technology Support Center will be open extended hours during the beginning of the Fall Semester, in additon to our normal hours of operation which are Monday through Friday 8am to 5pm:

Date Hours Location Extended Service
Sunday Aug 20th 12pm to 8pm 5009 Oak Street Open for walk-up and remote support
Monday Aug 21th - Friday Aug 25th 5pm to 8pm Remote Phone support only
Sunday Aug 27th 12pm to 8pm Remote Phone support only
Monday Aug 28th - Thursday Aug 31st 5pm to 8pm Remote Phone support only


Submit a Ticket

For routine, non-emergency, service or support please submit a request via the UMKC IT Service Portal. A username and password is required.

  1. Login with your UMKC username and password
  2. Click the Report a Problem button within the Portal to view a list of categories.
    • Select a category that best fits your issue or question, or use the search bar in the upper right corner.
    • Selecting a category will automatically route your ticket to the IT group best suited to address your issue.
    • Depending on the category you choose, you may be prompted to provide additional information related to your issue.
  3. If you are not sure which category to pick or are unable to find a category related to your needs, select 'Help, I'm Lost' from the UMKC IT Portal home page, you can return to the home page by clicking the UMKC logo in the top left corner of the portal

Send Us an Email

If you just have a question or aren't sure how to proceed you can email and we'll make sure your request gets to the right people.

Give Us a Call

The UMKC Technology Support Center is for available for remote support from 8:00 am to 5:00 pm, Monday through Friday, at 816-235-2000.


Visit Us on Campus

Walk-in visits are welcome from 8:00 am to 4:30 pm at our offices located at the Cherry Street Parking Garage (5009 Oak Street, Kansas City, MO 64110)