Technology Quick Start Guide

Welcome to the University of Missouri-Kansas City. This page will serve all students, faculty, and staff as a resource for technology on campus. Below you will find brief descriptions of our technology services.

Technology Help and Support

Technology Support Center
The UMKC Information Services Technology Support Center is the primary technical support contact for the university.

Online Problem Report
Use this online resource to report technical issues 24/7. Issues will be addressed during normal weekday business hours.

If a technology service, such as email, is not working properly, check the outages website for notices about a service’s operational status.

Canvas Support
Students can contact the UMKC Online Canvas support team for help with using the Canvas learning management system.

Simplified Tuition and Required Technology for Students
Required technology information for students as it relates to simplified tuition.

Simplified Tuition and Required Technology for Faculty
Required technology information for faculty as it relates to simplified tuition.

Accounts and Email

Username and Password
Your UMKC Username and password are used for Canvas, e-mail, and many other services. This is where you can find more information regarding resetting passwords, what to do if you forget your password, or need help setting up Multi-Factor Authentication (MFA).

All official university communications are sent to your Microsoft 365 email account. You are strongly encouraged to check your UMKC email regularly for important announcements and information. You can access your email account from any web browser and email programs, such as Microsoft Outlook.

Personalize Account - By default, your email address is set to your UMKC You can choose one additional email address based on your name to add to your mailbox. Sign in with your UMKC username and password and choose Personalize Email.

Campus Connectivity

Wireless internet access is available in almost every building and most community spaces on campus. Wi-Fi allows users the freedom to study and learn without restricting them to physical locations.

UMKC Faculty, Staff, and Students can access UMKC's network resources from off-campus through a Virtual Private Network (VPN). A VPN is a method used to add security and privacy to protect sensitive data.

Learning Tools and Online Resources

UMKC's Pathway system is a tool used for registration, degree planning, finances, calendars, grades and transcripts, and campus services.

One Canvas is the UM System Learning Management System.

Respondus Lockdown Browser
Respondus Lockdown Browser is a custom browser that locks down the testing environment for certain quizzes and exams in Canvas.

University Bookstore
The UMKC Bookstore is your place for textbooks, apparel, gifts, and gear.

Mobile Apps
UMKC Apps are free and help students stay up-to-date with what’s happening on campus and enhance their experience at UMKC.

The UMKC University Library system provides access to online catalogs, an extensive list of electronic databases, e-journals, e-newspapers, and local libraries for use by UMKC students on or off campus.

Computer Labs and Printing

Computer Labs
Numerous computer labs are located across the UMKC campus. Information Services (IS) provides computer resources to all UMKC students with a valid UMKC username and password.

Printers are available throughout campus. Color printers are available in select locations. Students are allocated a print quota at the beginning of each semester.

Roo Bucks is a secure and convenient stored-value account that can be used for printing beyond the allocated print quota.

Web Printing
The Web Print service enables printing to select UMKC IS Labs printers from any personal device.

Remote Labs
Students, Faculty, and Staff can access University software applications from your personal computer on campus or at home. Remote Labs are available at no charge, 24 hours a day. 

RooLabs Online
Students can remotely access ALL of the on-campus General Use Lab software via RooLabs Online. If your department participates in RooLabs Online, you will also be able to remotely access specialized department lab software. RooLabs Online is only available for remote usage after hours when the labs are no longer physically accessible on campus.

IT Policies and Safe Computing

IT Policies
All UMKC faculty, staff, and students are responsible for their use of UMKC computing resources in an effective, efficient, ethical, and lawful manner.

Phishing Scams
Learn how to protect your personal information and prevent identity theft so you don’t fall victim to an identity phishing scam. UMKC will never ask for personal account information or your password via email.