Division of
Student Affairs

Student Complaint Process

How to File a Student Complaint

Formal complaints should include specific information about the concern, measures you have taken to address the concern and the resolution you are seeking. The dean of students will determine the best process to examine the concern.

File a formal complaint

The university is required by federal regulations and the Higher Learning Commission to track and log significant student complaints. The Office of the Dean of Students logs student complaints using the formal online complaint form. This log does not include concerns reported to other individuals, concerns reported by individuals who are not current, former or prospective students or concerns for which other processes exist. UMKC does not tolerate retaliation against individuals who file a complaint or who cooperate in the investigation of such complaints.

Complaint process for online courses and programs

If you are enrolled in online courses or online programs, you can file a formal complaint through the UMKC Student Complaint Policy. If you are not satisfied with the outcome of that process, a complaint may be made through the Missouri SARA portal agency.

Visit the portal

Students may also make a complaint to the Higher Learning Commission

Visit the commission

External Complaint Process

If after exhausting all available institutional processes your complaint remains unresolved, you may make a complaint to the Missouri Coordinating Board of Higher Education (MO CBHE).

View MO CBHE policy (PDF)