Where do I find detailed tutorials?The
Cisco Jabber Help Portal contains detailed instructions and tutorials regarding common Jabber functions including: making calls, managing voicemail, communicating with colleagues, messaging, group chat, organizing contacts, changing your status,
What is a softphone?A piece of software that allows the user to make telephone calls over the internet via a computer without the need for a physical desk phone.
Can I use Jabber with my UMKC phone queue or with multiple lines?Yes, you can use Jabber with the UMKC phone queue and multiple lines options are available for people that need to answer more than one line. There are some limitations, so please submit a request to Network & Telecom for more information.
How do I listen to my voicemail via my Cisco Jabber client?Use the voicemail icon located at the bottom of the screen on mobile devices and on the left of the desktop/laptop app. Click the icon and then the play button. Listening to voicemail messages via the Cisco Jabber client will extinguish the red message light on your desk phone. Voicemail messages can be deleted via the client by selecting the 'More' or '...' icon and selecting delete. You can also mark the message as unread. To mark the message as unread on a mobile device you will have to select 'More Info'. Marking a message as unread will turn on the message waiting light on your desk phone.
How do I access my phone call log in the Cisco Jabber client?You can access your phone call logs by clicking the "Calls" icon along the left side of your Cisco Jabber client window. The "Calls" icon is the middle icon along the blue bar on the left side of the client. This window shows both incoming and outgoing calls (designated by the icon on the right side of the line). Missed calls will show in red. Double clicking an entry in the call log will return the call. Right clicking on a line will give you the option to call the person back, chat with them, or delete the call from your log.
Can I import my contacts from Outlook?At this time there is no way to import your contacts into Jabber. You can however search for people you want to contact. Jabber uses the same database as Outlook. If phone numbers in Outlook are not maintained by the user or the department, you may not reach the person you intended to call.
What happens if my computer is turned off or locked?Jabber requires that your computer or mobile device is turned on and signed in to work properly. If your computer is turned off, you will not receive any phone calls on your softphone nor will you receive any instant messages. If your computer is locked, you will continue to receive phone calls and instant messages, but you must unlock your computer to view them.
Can students use Jabber?Since most students do not have a UMKC phone number, they cannot be set up to use the Jabber phone options. Students can be set up to use the IM function of Jabber. If students need access to Jabber, please
submit a request to Network & Telecom.
Can I use Jabber on multiple devices?Yes! You can have Jabber installed on as many computers or mobile devices as you like. Jabber can only be active on one device at a time. When you open Jabber on a different device, you will get prompted to assign that computer to take phone calls. If you would like office phone calls to be redirected to your current device, select ‘Yes’ when prompted.
Can I place an emergency call from Cisco Jabber Voice?When you dial an emergency number, such as 911, from a mobile device, Cisco Jabber Voice invokes the native phone application to make the call over your mobile network. When you dial an emergency number from a Cisco Jabber computer client, the call is placed through the UMKC Police Department.
Can I use Jabber from off campus or using a cellular connection?Yes, however video and audio quality is dependent on your remote internet connection quality and cannot be guaranteed.
