We're here to help. Call or email us with questions about tuition and fees and payments and billing.

Contact Us

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Office hours:
Monday-Friday
8 a.m.-5 p.m.

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Email: cashiers@umkc.edu

Please include the student ID number in any correspondence to our office.  

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Phone: 816-235-1365

For security purposes please note that when calling the Cashiers Office we ask that you have the 8 digit UMKC student ID number or the student's social security number.

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Fax: 816-235-5510

Please include the student ID number in any correspondence to our office.  

Addresses

Customer Service Representatives

Rise' Ashcraft

Damon Atherly

Joe Bonello

Darcie Loggins

Amy O'Connor

Norma Walton

Administrative and Support Staff

Paul Schwartz

Director of Cashiers and Student Loans

Sara Hampton

Manager of Cashiers

Jake Vollertsen

Manager of Student Accounts

Mike Flanagan

Third-Party Specialist

The Cashiers Office is open for in person business between the hours of 8am to 5pm, Monday through Friday.  You can still call or email us for help as most business can be handled remotely and at your convenience.

If you do need to come in person, we ask that you follow UMKC guidelines and wear a mask and practice proper social distancing while in the building.   For more information, please visit:  https://www.umkc.edu/coronavirus/

Below you will find helpful information related to the Cashiers Office as we welcome all Roos back on campus:

You can make payments to your student account online by check or credit card in TouchNet, by credit card at the Guest Pay site or mailing a check, cashiers check or money order to the Cashiers Office.  For payment info click here.

 Things that you can do by email or phone with the Cashiers Office:

  1. Ask questions about your bill
  2. Get information on starting a past term repayment agreement
  3. How to set up direct deposit for refunds
  4. How to set up authorized users for TouchNet
  5. And much more!
  6. You can also find answers at our website

Other Services

The Cashiers Office will cash personal checks up to $25 per day for students and staff at the cashiers windows with proper identification.

Check requirements

  • Current date
  • Payable to UMKC
  • Legibly written in ink or typed
  • Numeric and written amounts in agreement
  • Signed by presenter
  • Written on a U.S. bank in U.S. currency
  • Marked with Federal Reserve routing codes printed in the MICR encoding at the bottom of the check
  • Permit tracing the presenter

The Cashiers Office reserves the right to decline this service to anyone with a previous returned check. Checks returned by the bank will be processed according to the returned check procedures.

There is an ATM near the cashiers windows on the first floor of the Administration Center.

Institutional Loans

  • We handle the promissory notes and repayment of Federal Perkins Student Loans, Health Professions Loans and University Long-Term Loans, as well as any Short-Term University Loans issued prior to June 1, 2003. Short-Term Loans issued after June 1, 2003 are handled by the Cashiers Office.
  • Any information regarding financial aid awards is handled by the Financial Aid office. Information regarding the disbursement of financial aid is handled by either the Financial Aid office or the Cashiers office. The Records and Registration Office processes enrollment verifications if you are a current UMKC student and need proof for deferring loans with other schools or lenders. Contact them at 816-235-1125 or at registrar@umkc.edu.

  • You may receive notifications that look like billing statements. Please refer to the "Amount Due", if it is $0.00 then this is simply a notification and not a bill.
  • The text portion of this statement is what is important. If there is an amount due and you feel you should be deferred, contact our department at 816-235-1365 or at studentloans@umkc.edu.

  • There are several reasons why a hold may have been placed on your account. Please contact 816-235-1365 or studentloans@umkc.edu.

  • You can call the Federal Student Aid Information Center at 1-800-433-3243.

  • Deferments on loans that are repayable to UMKC, such as Federal Perkins Student Loans or Health Professions Student Loans are handled through the loan servicer ECSI. Forms are available on their website at https://borrower.ecsi.net
  • If you do not have loans repayable to UMKC, such as Stafford Loans, you will need to contact your lenders.

  • Loans are automatically reported as delinquent when they are 45 days or more past due.

  • If no arrangements are made and your loan becomes 120 days or more past due, we may assess up to 25% in collection charges on your loan.
  • If you cannot pay your loan - contact our office at 816-235-1365 or studentloans@umkc.edu and we can refer you to the agency handling your loan. 

  • If you received Financial Aid while at UMKC, you are required to complete an exit interview if you cease to attend UMKC at least half-time, even if you are planning to attend another University.
  • If completing an exit interview online is not possible, ECSI can send you the forms necessary to complete the process by mail. Please contact ECSI at 888-549-3274.

Depending on the loans you accepted while at UMKC, you will need to complete one or more of the following exit interviews. You agreed to this condition when you signed your promissory note or notes. You should pay careful attention to the information provided. This will assist you in responsibly handling your loans and avoid falling into default.  You must follow the procedures outlined for your exit requirements to be fulfilled. Failure to do so will result in a hold on grades, transcripts and registration until such time as you have completed your exit interview session or sessions.

When your exits are complete, please email proof of completion to studentloans@umkc.edu. We will verify the completion of your exit(s) based off of the confirmation you email us and then remove your hold(s). Call our office at (816) 235-1365 or email us if you have questions regarding your exit interview(s).

If you have made a request for your diploma or transcripts, and then received a denial message due to an exit interview hold(s), you will need to follow up with the Records Office at (816) 235-1125 or registrar@umkc.edu.

To satisfy the requirements for your Direct Loan Stafford/Grad Plus or FFEL Stafford/Grad Plus exit interviews, please go to:  http://www.studentloans.gov

  • Login with your FSA ID as directed and complete the Exit Counseling.  If you do not have the new FSA ID, please click on the link to create one and follow the instructions.
  • If you have received a Teach Grant, you must complete the exit counseling for it at this site, as well.  
  • When done, please forward the confirmation email to: studentloans@umkc.edu so we can update your student loan exit hold.  Please note: We do not get reports from studentloans.gov and it takes 48-72 hours for NSLDS to update.  

Call our service provider, ECSI at 888-549-3274, to obtain a pin number if you do not already have one. They will email it to you. (Keep your pin number as you will need it to access your account in the future!)  

  • When you have your pin number, go to ECSI's website
  • Click the Sign In or Register button on the top right. Register if you have not previously, so that you can create a profile. You will receive a Success Message that your profile is created and can then sign in.
  • The steps for navigating to the exit interview(s) are detailed in the Pathway communication on your account.
  • Our school code is: S4
  • There will be a link to pending exit interview(s). Work through each outstanding exit until you receive a confirming message that it is completed. Before the leaving the site, double check that all exits are done.
  • When done, please forward the confirmation email to: studentloans@umkc.edu so that we can update your student loan exit hold.