Cashiers

Cashiers

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We're here to help. Call or email us with questions about tuition and fees and payments and billing.

Contact Us

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Office hours:
Monday, Tuesday, Thursday, Friday 8 a.m.-5 p.m and Wednesday 8:30 a.m. - 5 p.m. 

Walk in hours (via UMKC Central) Monday, Tuesday, Thursday, Friday 8 a.m. - 4:30 p.m. and Wednesday 9 a.m. - 4:30 p.m.

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Email: cashiers@umkc.edu

Please include the student ID number in any correspondence to our office.  

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Phone: 816-235-1365

For security purposes please note that when calling the Cashiers Office we ask that you have the 8 digit UMKC student ID number or the student's social security number.

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Fax: 816-235-5510

Please include the student ID number in any correspondence to our office.  

Addresses

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For repayment agreements, W9 forms, etc.

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Please include the student ID number in any correspondence to our office.  

Mailing address

UMKC Cashiers Office
5115 Oak St.
AC 112 
Kansas City, MO 64112

Please include the student ID number in any correspondence to our office.  

Office location

Administrative Center 112
5115 Oak St. 
Kansas City, MO 64112

Please bring photo ID when coming in person in order to verify your identity.

 

Customer Service Representatives

Mage Talbot

Rachel Trader

Olivia Wabski

Norma Walton

Brandy Williams

Administrative and Support Staff

Sara Hampton

Director of Cashiers and Student Loans

Jake Vollertsen

Manager of Student Accounts

Jericho Wood

Manager of Cashiers

Joe Bonello

Institutional Student Loan Specialist

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Third Party Payment Specialist

Contacting the Cashiers Office

You can email or call the Cashiers Office for assistance with any billing related questions at cashiers@umkc.edu or 816 235 1365.  We are open Monday through Friday 8am to 5pm to assist you by email or phone and we are open for walk in traffic (through UMKC Central) Monday through Friday 8am to 4:30pm. You will need to bring your UMKC Student ID card or other form of photo identification when visiting in person for verification and security purposes. 

For verification and security purposes please note that when calling the Cashiers Office we ask that you have the 8 digit UMKC student ID number or the student's social security number.

Please include the student ID number in any correspondence to our office.  

Below you will find helpful information related to the Cashiers Office:

To find links to online payment options and other ways to pay, visit go.umkc.edu/payment

You can pay online by:

Other ways to pay:

 

Things that you can do by email or phone with the Cashiers Office:

  1. Ask questions about your bill
  2. Get information on starting a past term repayment agreement
  3. How to set up direct deposit for refunds
  4. How to set up authorized users for TouchNet
  5. And much more!
  6. You can also find answers at our website

Other Services

There is an ATM near the cashiers office on the first floor of the Administration Center.

Institutional Loans

  • The Student Loan Office handles the repayment of Federal Perkins Student Loans, Health Professions Loans and University Long-Term Loans, as well as any Short-Term University Loans issued prior to June 1, 2003. Short-Term Loans issued after June 1, 2003 are handled by the Cashiers Office.
For other questions:
  • Any information regarding financial aid awards is handled by the Financial Aid and Scholarships Office.  Contact them at 816-235-1154 or finaid@umkc.edu.
  • Information regarding the disbursement of financial aid is also handled by the Financial Aid and Scholarships Office.  Contact them at 816-235-1154 or finaid@umkc.edu.
  • Refunds from loans that have disbursed are handled by the Cashiers Office.  Contact them at 816 235 1365 or cashiers@umkc.edu. 
  • The Office of the Registrar processes enrollment verifications if you are a current UMKC student and need proof for deferring loans with other schools or lenders. Contact them at 816-235-1125 or at registrar@umkc.edu.

  • You may receive notifications that look like billing statements. Please refer to the "Amount Due", if it is $0.00 then this is simply a notification and not a bill.
  • The text portion of this statement is what is important. If there is an amount due on a UMKC Institutional loans and you feel you should be deferred, contact our department at 816-235-1365 or at studentloans@umkc.edu.  You will need to contact your loan servicer for U.S. Department of Education loans. 

  • There are several reasons why a student loan hold may have been placed on your account. Please contact 816-235-1365 or studentloans@umkc.edu.

  • Deferments on loans that are repayable to UMKC, such as Federal Perkins Student Loans or Health Professions Student Loans are handled through the loan servicer ECSI. Forms are available on their website at https://heartland.ecsi.net/
  • If you do not have loans repayable to UMKC, such as Federal Student Loans through the U.S. Department of Education, you will need to contact your loan servicer.

  • UMKC Institutional loans are automatically reported as delinquent by our loan servicer ECSI when they are 45 days or more past due.
  • Credit reporting is done by your loan servicer and/or the collection agencies they utilize.
  • Any dispute of credit reporting should be directed to the credit reporting agency.  
     

  • If no arrangements are made and your UMKC Institutional loan becomes 120 days or more past due, we may assess up to 25% in collection charges on your loan.
  • If you cannot pay your UMKC Institutional loan - contact our office at 816-235-1365 or studentloans@umkc.edu and we can refer you to the agency handling your loan. 
  • Please contact your loan servicer for U.S. Department of Education loans. 

If you are graduating, leaving UMKC or dropping below half-time enrollment and have borrowed a student loan, you are required to complete Exit Counseling, which will provide you information about your payment options and what to expect when you enter repayment. Depending on the type of loans you borrowed, you may be required to complete different Exit Counseling processes.

  • Direct Loan borrowers can complete this process by visiting Federal Student Aid
  • Perkins Loan and Institutional Loan borrowers will receive an email with instructions for completing counseling from Heartland ECSI

Depending on the loans you accepted while at UMKC, you will need to complete one or more of the following exit counseling interviews. You agreed to this condition when you signed your promissory note or notes. You should pay careful attention to the information provided. This will assist you in responsibly handling your loans and avoid falling into default.  You must follow the procedures outlined for your exit requirements to be fulfilled.

Student Loan exit counseling holds are for informational purposes and do not block you from participating in graduation ceremonies, release of your transcript, diploma, enrollment, etc.  

When your exits are complete, please email proof of completion to studentloans@umkc.edu. We will verify the completion of your exit(s) based off of the confirmation you email us and then remove your hold(s). Call our office at (816) 235-1365 or email us if you have questions regarding your exit interview(s).

To satisfy the requirements for your Federal Direct Stafford/Grad Plus or FFEL Stafford/Grad Plus exit interviews, please go to:  https://www.studentaid.gov

  • Login with your FSA ID as directed and complete the Exit Counseling.  If you do not have the new FSA ID, please click on the link to create one and follow the instructions.
  • If you have received a Teach Grant, you must complete the exit counseling for it at this site, as well.  
  • When done, please forward the confirmation email to: studentloans@umkc.edu with your name, student ID number, and date of birth so that we can update your student loan exit hold.  Please note: We do not get reports from studentaid.gov and it takes 48-72 hours for NSLDS to update.  

Call our service provider, ECSI at 888-549-3274, to obtain a pin number if you do not already have one. They will email it to you. (Keep your pin number as you will need it to access your account in the future!)  

  • When you have your pin number, go to ECSI's website
  • Click the Sign In or Register button on the top right. Register if you have not previously, so that you can create a profile. You will receive a Success Message that your profile is created and can then sign in.
  • Our school code is: S4
  • There will be a link to pending exit interview(s). Work through each outstanding exit until you receive a confirming message that it is completed. Before the leaving the site, double check that all exits are done.
  • When done, please forward the confirmation email to: studentloans@umkc.edu with your name, student ID number, and date of birth so that we can update your student loan exit hold.