Submit a Maintenance Request

We perform maintenance on items in need of repair or not functioning properly in your room and in common areas:

• Room furnishings
• Room temperature
• Windows and mini-blinds
• Kitchenettes
• Bathrooms

If your toilet is clogged, please go to the welcome desk to request a plunger. If after using the plunger the problem persists, contact the welcome desk to report it.

How to Submit a Maintenance Request

We review work requests submitted after 3 p.m. on weekdays the following business day. Work requests submitted on the weekend will not be reviewed until Monday morning. Work requests submitted on holidays will not be reviewed until the next business day.

Immediately report any emergencies, such as water leaks, to the welcome desk.

Please submit only one maintenance request at a time. If you are experiencing more than one maintenance related problem, submit them as separate requests.

1. Log into your RooRez Student Portal
2. Select “Submit a Work Order,” then “New Work Order.”
3. Select the location that needs repair or attention
   1. Choose “My Room” for any maintenance concerns in your bedroom, then click on the displayed space
   2. Choose “Shared Rooms” for shared items and common areas such as kitchens, living rooms, micro fridge, etc. Bathrooms are also included in this section, even if private. Click on the applicable displayed space.
4. Select the appropriate Category and Item from the dropdown menus
5. Under “Description” include a detailed description of the issue
6. Click “Save Job” to submit the work order

Other Issues

Please do not sumbit a maintenance request for these issues:

Computer Problems

Information Services is responsible for handling internet outages and questions about UMKC applications.

Lost Keys

If you lose your room or mailbox key, report it to your resident advisor or the welcome desk.