Maintenance Requests

Maintenance Requests

If something in your room is in need of attention or repair, please fill out a work order request via the link and steps below.

  1. Log into your RooRez Student Portal
  2. Select “Submit a Work Order,” then “New Work Order.”
  3. Select the location that needs repair or attention:Choose “My Room” for any maintenance concerns in your bedroom, then click on the displayed space
  4. Choose “Shared Rooms” for shared items and common areas such as kitchens, living rooms, micro fridge, etc. Bathrooms are also included in this section, even if private. Click on the applicable displayed space.
  5. Select the appropriate Category and Item from the dropdown menus
  6. Under “Description” include a detailed description of the issue
  7. Click “Save Job” to submit the work order

Submit a work order

Examples of items that should be requested include:

  • Problems with room furnishings
  • Heat/AC
  • Window or mini-blind issues
  • Kitchenettes on each floor
  • Problems with your bathroom/sink area

Special note:
If you have a clogged toilet, please go to the front desk, and they will give you a plunger. You are responsible for plunging the toilet first. If the problem persists, contact the front desk and report it.

Please enter only one maintenance request at a time. If you are experiencing more than one maintenance related problem, they need to be reported on separate requests.

Work requests submitted after 3 p.m. during weekdays will not be reviewed until the following day. Work requests entered during the weekend will not be reviewed until Monday morning. Work requests submitted on holidays will not be reviewed until the next business day. If your maintenance request is of an emergency nature (such as a water leak), please report it to the front desk.

Computer problems

For internet or general computer problems, contact UMKC Information Services at 816-235-2000. Maintenance requests entered in the Residential Life system for these types of services will not be addressed.

Lost keys

Please report a lost room key or mailbox key immediately to your RA or the front desk. Do not enter a work request for this issue.